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Join nowShipping policy
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Shipping Rates & Delivery Times
We offer free standard shipping on orders delivered to Japan and the United States.
Japan: Standard shipping takes 3–5 business days. United States: Standard shipping takes 5–7 business days.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email with your tracking number once your order has shipped.
Damages
In the event that your order arrives damaged, please email us within 48 hours of delivery at shop@petalandglow.store with your order number and a photo of the damaged item. We will evaluate the issue and make it right.
Lost Packages
If your package appears to be lost in transit, please contact us at shop@petalandglow.store and we will do our best to assist you.