Shipping Policy

Shipping Policy

Thank you for shopping at PETAL & GLOW. We are committed to delivering your skincare products safely and promptly.

Processing Time

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

Domestic Shipping (Japan)

We ship to all addresses within Japan. Standard shipping typically takes 2–5 business days after processing.

International Shipping

We ship internationally to select countries. International orders typically take 7–21 business days depending on the destination and customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Customs and Import Duties

International customers are responsible for any customs fees, import duties, or taxes imposed by their country.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at shop@petalandglow.store within 7 days of the expected delivery date.

Contact Us

For any shipping inquiries, please email us at shop@petalandglow.store.