Refund Policy
Refund Policy
At PETAL & GLOW, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
Eligibility for Refunds
To be eligible for a refund, items must be:
- Returned within 14 days of the delivery date
- Unused, unopened, and in their original packaging
- Accompanied by proof of purchase
Non-Refundable Items
- Opened or used skincare products (for hygiene reasons)
- Sale or discounted items
- Gift cards
How to Request a Refund
To initiate a refund, please contact us at shop@petalandglow.store with your order number and reason for return. We will respond within 1–2 business days with instructions.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at shop@petalandglow.store with photos of the damage. We will arrange a replacement or full refund at no extra cost.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Contact Us
For any refund enquiries, please email us at shop@petalandglow.store.