Return Policy
Our Return Policy
At PETAL & GLOW, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
Returns
- You have 30 days from the date of delivery to request a return.
- To be eligible, items must be unused, unopened, and in their original packaging. For hygiene and safety reasons, we cannot accept returns on opened skincare or beauty products unless they are defective or damaged.
- Proof of purchase (order number or receipt) is required.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 7–10 business days.
- Shipping costs are non-refundable.
Damaged or Defective Items
If you received a damaged or defective product, please contact us within 7 days of delivery with a photo of the item and your order number. We will send a replacement or issue a full refund at no extra cost.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us and we will do our best to assist you.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or we made an error.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Contact Us
If you have any questions about our return policy, please reach out to us through our Contact page. We aim to respond within 1–2 business days.