Refund Policy

Refund Policy

At PETAL & GLOW, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Eligibility for Refunds

To be eligible for a refund, items must be:

  • Returned within 14 days of the delivery date
  • Unused, unopened, and in their original packaging
  • Accompanied by proof of purchase

Non-Refundable Items

  • Opened or used skincare products (for hygiene reasons)
  • Sale or discounted items
  • Gift cards

How to Request a Refund

To initiate a refund, please contact us at shop@petalandglow.store with your order number and reason for return. We will respond within 1–2 business days with instructions.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at shop@petalandglow.store with photos of the damage. We will arrange a replacement or full refund at no extra cost.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Contact Us

For any refund enquiries, please email us at shop@petalandglow.store.